Shipping policy

Shipping Policy

Last updated: 22 October 2026

Where we ship

We currently ship to addresses in the United Kingdom.

Shipping rates

Standard delivery is free on all orders. Any shipping cost is shown at checkout before you pay. All prices include VAT.

Processing and delivery times

Orders are processed within 1–3 business days (Monday to Friday, excluding UK bank holidays). Once dispatched, delivery typically takes 5–8 business days. Processing may take slightly longer during peak periods, holidays or product launches. All delivery times are estimates and are not guaranteed; delays caused by carriers, weather or other events outside our control are not grounds for a refund of shipping costs.

Order tracking

You will receive a dispatch confirmation email with a tracking number as soon as your order ships. Tracking can take up to 48 hours to update. You can also check your order anytime on our Track Your Order page.

Customs and duties

There are no customs charges or import duties for deliveries within the United Kingdom.

Address errors

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us because of an address error, we will contact you to arrange reshipment.

Lost, stolen or undelivered parcels

If your tracking shows "delivered" but you have not received your parcel, please check with household members, neighbours and your local delivery office first. If it remains missing, or if your order has not arrived within 7 days after the estimated delivery window, contact us at support@nordzshop.com within 30 days of the estimated delivery date, before raising a dispute with your payment provider. We will open an investigation with the carrier and, if the parcel is confirmed lost, offer you a replacement or a full refund.

Contact

Questions about your shipment? Email support@nordzshop.com and we will reply within 2 business days.